Information on the processing of personal data

Agrimark Surčin DOO (hereinafter AGRIMARK), GALOVAČKA 12, 11077, Surčin, in the performance of its activities, collects and processes personal data in compliance with legal and other regulations.

Protection and security of personal data of our customers, clients and business partners are priorities of AGRIMARK.

Please read this information carefully!

Data manager – basic company data

AGRIMARK is the “data controller”, that is, the entity that determines the purpose and manner in which the personal data we collect is processed.

If you wish to contact us regarding your personal data or this Policy, please use the contact details:

  • Agrimark Surčin DOO Belgrade-Surčin
  • PIB: 109167833,
  • MB: 21136158
  • Address: GALOVAČKA 12, 11077, Surčin, Serbia
  • Phone number: +381 11 8440 014
  • Email address: robobosilice@gmail.com

Personal Data Protection Officer

In accordance with legal and regulatory requirements, AGRIMARK has appointed a Person for the Protection of Personal Data who you can contact regarding all questions related to the processing of personal data or the exercise of the right to the protection of personal data.

Contact: marko.ristovskic@robokosilice.com or via contact center +381 11 8440 014.

Data privacy

On behalf of Agrimark, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All Agrimark employees (and business partners) are responsible for respecting the principles of privacy protection.

Protecting the privacy of website users’ personal data is of utmost importance to our company. All activities on the Internet that are related to the AGRIMARK company are in compliance with the regulations of the Republic of Serbia.

Personal data are those data that reveal your identity, e.g. Your first and last name, address, phone number or e-mail.

AGRIMARK does not collect personal data without your consent.

By accepting these Terms, you give your express consent and consent to AGRIMARK collecting and processing your personal data specified in the purchase agreement or/and your data submitted for marketing purposes. All your personal data that you provide to us will be protected and safe and we will not under any circumstances misuse it or sell it on the market, which ensures completely safe business and cooperation with AGRIMARK.

By accepting these Terms, you confirm that you are aware of the right to withdraw this statement of consent at any time.

We will not send you e-mails that you have not voluntarily signed up for. We will make sure that you can always unsubscribe quickly and easily in case you no longer wish to receive e-mails from our website.

AGRIMARK takes all measures to ensure the maximum security of your personal data. Your data is carefully secured against loss, destruction, alteration, falsification, manipulation and unauthorized access or use.

AGRIMARK recommends all parents or guardians to teach children to handle personal data safely and responsibly on the Internet. Minors should not disclose their personal information to AGRIMARK without the prior permission of a parent or guardian. AGRIMARK will never intentionally take personal data from minors, nor use it in any other way.

Consent

 

AGRIMARK collects and processes personal data on one of the following legal bases:

  • Consent of the person to whom the data refer;
  • The processing is necessary for the execution of the contract concluded with the person to whom the data refer;
  • Processing is necessary in order to comply with the operator’s legal obligations;
  • Processing is necessary in order to protect the vital interests of the person to whom the data refer;
  • The processing is necessary for the purpose of performing tasks in the public interest or exercising the legally prescribed powers of the operator;
  • The processing is necessary in order to achieve the legitimate interests of the operator or a third party.

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Personal data we collect

The data we collect depends on: the type of contract we conclude with our customer, the customer’s intention to use our services, as well as the customer’s intention to exercise their rights based on legal and regulatory provisions on the protection of personal data. First of all, it is about the data without which we cannot perform the service, and includes at least:

  • name and surname;
  • delivery address;
  • town;
  • postal code;
  • no. phone;
  • e-mail address;
  • name of the company where the customer is employed;
  • no. identity cards;
  • unique identity number of citizens;
  • current account and bank name.

Collection and use of personal data

AGRIMARK collects and processes personal data for the purpose of concluding and realizing a purchase contract for products and services from its offer, and in order to fulfill legal and regulatory obligations, as well as for the purpose of realizing its own legitimate interests within the framework of legal business.

The reasons why we process personal data for the purpose of concluding a sales contract and fulfilling contractual obligations are:

  • sale of goods and services;
  • delivery and installation of purchased goods;
  • sales and marketing activities of AGRIMARK;
  • managing and receiving objections, complaints and complaints;
  • other legal obligations arising from the operations of AGRIMARK.

For all other activities, in connection with the collection and use of data, we will ask for your additional consent.

Rights of persons whose data is processed

Please note that you have the right to ask AGRIMARK at any time:

  • to give you access to your personal data
    You can ask the company AGRIMARK for what purposes your data is used, as well as access such personal data. In addition, you have the right to know which category of your personal data we store, as well as the period during which we process and store your data.
  • to give you a copy of your personal data that we store
    You can contact us if you want a copy of some or all of your personal data that we process.
  • to request the correction and addition of your personal data
    We want to make sure that your personal information is accurate and up to date. You can always contact us to correct or remove data that you believe is incorrect or out of date.
  • to request deletion of your personal data
    You can request that we stop processing or delete your personal data, except in the case when your personal data is necessary for the performance of AGRIMARK’s contractual obligations to you.
  • to limit the processing of your personal data (by us and/or third parties), in certain processes, or completely
  • If you have contested the accuracy of your personal data or we no longer need them for the purpose of processing, but you require them for the establishment, enforcement or defense of legal claims, or you have objected to the processing based on reasons that AGRIMARK considers legitimate, you have the right to request the restriction of the processing of your personal data.
  • to be informed about the correction or deletion of your personal data
    The operator is obliged to inform all recipients to whom personal data has been disclosed about any correction or deletion of personal data or limitation of their processing.
  • to submit an objection to the way we handle your personal data
    Remember that you have the right to object to the processing of your personal data based on legal grounds that AGRIMARK considers legitimate.
  • to request the transfer of data to another data controller (right to data portability)
  • If the processing is based on your consent and consent, you have the right to ask AGRIMARK to transfer your data to another controller.
    to withdraw consent to the processing of your personal data
  • When we perform the processing on the basis of your consent and consent, you have the right to revoke the given consent or consent at any time. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.

Personal data protection

AGRIMARK undertakes technical and organizational measures so that your personal data is processed only in a manner that is in accordance with the law and the purpose for which your data is collected and processed.

Access to your personal data will be provided to state bodies, public authorities and third parties, exclusively in accordance with the Personal Data Protection Act.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. Payment card information is not available to our system at any moment.

Refunds

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Agrimark is obliged to make the refund exclusively
via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will upon request
the seller to refund the funds to the account of the cardholder.

VAT statement

The prices displayed on the website are without calculated VAT, VAT is calculated at the time of ordering.

Storage of personal data

The time period of data storage of your personal data depends on the purpose for which we process it.

  • Data collected on the basis of a concluded contract for the sale of goods or services are stored for 5 years from the date of conclusion of the contract;
  • Data collected for the purposes of customers joining the Loyalty program and exercising the right to sales incentives of the operator are kept for 3 years from the day of signing the application form;
  • Data collected for the purpose of sending an informative NEWSLETTER, informative SMS, informative Viber message, surveying customer satisfaction with service and goods and acquiring the right to AGRIMARK sales incentives are stored for 3 years from the date of delivery of the information.

Newsletter and use of personal data for marketing

If you want to save your time and always be timely informed about news from our company and from our website, by leaving your email address you get the right to periodically inform you about new promotions, new products and other current events via e-mail.

In case you want to cancel the given consent, you need to send the revocation of the given consent by e-mail to the address: robobosilice@gmail.com or by registered mail (with the indication: revocation of the given consent) to the address Agrimark Surčin DOO Belgrade-Surčin, GALOVAČKA 12, 11077, Surcin, Serbia.

Cookies and monitoring of internet activity

A cookie is a text file that the websites you visit store on the user’s device (computer, tablet, smartphone).

AGRIMARK uses cookies to facilitate and improve visitors’ access to the web pages and the functionalities they offer. All data/information that is collected in this way (using cookies) is used to remember settings and user activities on web pages. The mentioned activities include: moving through the pages of the website, putting products in the basket, comparing items, viewing items and similar activities.

Each user can block cookies or delete cookies in their web browser at any time, so that certain functionalities will no longer be possible.

Cookies and monitoring of internet activity

A cookie is a text file that the websites you visit store on the user’s device (computer, tablet, smartphone).

AGRIMARK uses cookies to facilitate and improve visitors’ access to the web pages and the functionalities they offer. All data/information that is collected in this way (using cookies) is used to remember settings and user activities on web pages. The mentioned activities include: moving through the pages of the website, putting products in the basket, comparing items, viewing items and similar activities.

Each user can block cookies or delete cookies in their web browser at any time, so that certain functionalities will no longer be possible.

Delivery of goods and possible restrictions

Our dedicated logistics team works hard to ensure that every shipment arrives safely and on time. We are continuously improving our delivery processes to give you the best possible experience.

Pick up at our showroom in Surčin, where you receive complete training for use and operation.

  • Estimated delivery time to showroom: 20-50 days from the day of ordering the product through our website or showroom.

For any additional information, you can contact us on working days from 7 a.m. to 3 p.m. on phone number: 011 8440 014 or 065 2 492 492.

Claims policy

General warranty conditions

According to the Law on Consumer Protection, any statement that makes a promise regarding a product and is legally binding, under the conditions specified in the statement, as well as when advertising that product, is considered a guarantee. With each purchased product, the consumer receives a warranty. The length and conditions of the guarantee depend exclusively on the authorized importer (service). The guarantee is valid from the date of certification by signature and seal of the guarantee sheet, invoice or delivery note. We recommend that the consumer familiarize himself with the terms of the warranty provided by the manufacturer and with the terms and methods of servicing at authorized service centers.

The warranty card can be in written or electronic form and contains all the information from the warranty. The guarantee refers exclusively to the correctness of the product, but not to its functionality or compatibility with other products, because it is assumed that the consumer is familiar with the technical characteristics of the product, so the guarantee refers to the fact that the selected products will meet the consumer’s requirements within the declared technical capabilities prescribed by the manufacturer. We remind you that any improper and unprofessional handling, improper maintenance, use of inappropriate consumables and interventions by unauthorized persons or service providers mean the loss of the warranty.

Also, the consumer is recommended to save the original packaging of the purchased product and to use it during any type of transport and in case of any complaint.

The legal guarantee for all products in our offer is 2 (two) years, unless otherwise indicated (the category of consumables, i.e. consumables does not have a warranty period or has a warranty period that can be less than 2 (two) years, the same applies to used products). If the warranty on the product is longer than 2 (two) years, this is specifically indicated on the warranty sheet for the given product.

For any additional information about guarantees, you can contact us.

Service and complaints

We provide warranty and post-warranty service for all products from our sales program. We provide service in our service center in Belgrade, and in the case of more demanding technical repairs, in the manufacturer’s service centers.

The warranty period for each product is determined by the manufacturer. With the guarantee, we assume the responsibility that within the guarantee period we will remove all defects and damage to the product that occur under normal operating conditions and when using the product according to the manufacturer’s instructions, provided that the product has not been used in an inappropriate way or by unauthorized persons.

The right to a warranty can be exercised with the presentation of a warranty card or invoice issued by an authorized dealer when purchasing the product.

Please deliver all products for service (by mail or in person) to our address in Belgrade with the following information:

  • Information about the product owner and contact person
  • Information about the product sent (model, serial number, quantity, supplied accessories or accessories)
  • Description of the defect or reason for sending the product for service

If the product is under warranty, proof of purchase (copy of invoice or warranty card)
For a product within the warranty period, the cost of sending and returning the device from the service (including authorized services abroad, if necessary) is borne by Agrimark. In the case of non-warranty service, the cost of sending the device to the service and back is borne by the owner.

After inspecting the product in our service, we will repair it or send it to the manufacturer’s service. In the case of non-warranty service, we will issue an offer with the repair costs to the end user of the device, which will be made after the product user confirms our offer, i.e. confirms that they will cover the repair costs.

Contact person for questions about service and logistics:
Marko Ristovski, Tel: +381 11 8440 014